1. About Virtual Styling

Virtual Styling is a personalised online styling service offering outfit inspiration, wardrobe ideas and shopping suggestions tailored to your colour palette, personal style, preferences, lifestyle and budget.

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Sessions take place via Zoom, with your personalised styling ideas created and saved in your own online Virtual Wardrobe.

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Virtual Styling is available as a one-off session or through a subscription offering monthly, quarterly or twice-yearly styling sessions. Payment for all subscriptions are collected monthly by direct debit.

2. What's Included

Each styling session includes:

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• A 30–60 minute Zoom consultation to discuss your requirements.

• Personalised styling work agreed during your consultation, which may include outfit ideas using your existing clothes, capsule wardrobes, personal shopping suggestions or styling potential new purchases.

• Your completed styling ideas added to your personal Virtual Wardrobe.

The amount and type of styling work will be agreed during your consultation, taking into account your requirements and the scope of your chosen session.

Additional styling requests or work beyond the agreed session may require a further booking and fee.

3. Styling Suggestions & Feedback

Every effort will be made to understand your preferences, lifestyle and styling goals so that your recommendations are as personalised and relevant as possible.

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Your feedback is always welcome and encouraged. It helps me understand your preferences more fully and refine my suggestions to suit you.

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Where personal shopping is included, you'll be asked to review the items in your Finds and let me know what you like and don't like before I use them to create your outfit ideas. This is an important part of the styling process and helps ensure we're heading in the right direction.

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Personal style is subjective, and not every suggestion will necessarily be to your taste. Reasonable adjustments within the agreed scope of your session are welcome, while significant changes or additional styling work after outfits have been completed may require a further session or fee.

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Your statutory consumer rights are not affected.

4. Your Virtual Wardrobe

Your personal Virtual Wardrobe includes three sections:

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Lookbooks: Personalised outfit ideas, capsule wardrobes and styling inspiration.

Finds: Clothing and accessories sourced specifically for you, with links to the relevant retailers.

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Virtual Closet: A space to upload and organise photographs of clothes and accessories you already own.

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You can add items to your Virtual Closet gradually. There is no requirement to upload your entire wardrobe.

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Items purchased through your Finds can also be added directly to your Virtual Closet for future styling sessions.

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Your Virtual Wardrobe can be accessed online or through the Style Magic App on compatible devices.

5. Photographs and Client Information

To provide a personalised service, you will be asked to complete a questionnaire about your style, preferences and requirements.

If you would like me to work with your existing clothes, you will need to provide suitable photographs of the items you wish to include.

Clear, good-quality images help me create more accurate outfit combinations and styling suggestions.

An additional fee may apply if extensive preparation or processing of wardrobe photographs is required. Any additional charge will be discussed and agreed with you beforehand.

You are responsible for ensuring that the information and photographs you provide are accurate and appropriate for your styling requirements.

6. How Your Styling Ideas Are Presented

Depending on your preferences and the requirements of your session, styling ideas may be presented in the following ways.

Flat Lay Outfit Boards

Outfits and capsule wardrobes displayed as coordinated collections of clothing and accessories.

AI Virtual Try-Ons

Virtual try-ons can help you visualise how outfits might look when worn. These may be created using:

• A photograph of you that you have provided.

• An AI-generated avatar with a similar appearance to you.

AI-generated images are intended as visual styling guides rather than exact representations.

The technology may occasionally alter garment details, colours, proportions or aspects of your appearance.

Virtual try-ons are not a sizing or fitting tool and cannot guarantee accurate garment measurements, lengths, proportions or fit.

7. Personal Shopping and Retailers

Shopping suggestions are selected with care to suit your preferences, colour palette, requirements and agreed budget.

Where possible, recommendations will be sourced from online retailers appropriate to your location.

All purchases are made directly between you and the retailer.

Style Magic is not responsible for retailer stock availability, pricing changes, sizing, delivery, shipping costs, customs charges, returns or refunds.

Colours are selected carefully, but their appearance may vary depending on retailer photography, lighting and screen settings.

Some shopping links may be affiliate links. This means Style Magic may receive a small commission if you make a purchase, at no additional cost to you.

8. Subscription Plans and Payments

Virtual Styling subscriptions are available with three styling session frequencies:

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• Monthly Styling: 12 styling sessions per year.

• Quarterly Styling: 4 styling sessions per year.

• Twice-Yearly Styling: 2 styling sessions per year.

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All subscriptions have an initial minimum commitment of 12 months.

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Regardless of how often your styling sessions take place, payments are collected monthly by direct debit through GoCardless.

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Subscribers can book additional styling sessions at their subscription's equivalent per-session rate.

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One-off styling sessions are available at the advertised rate without a subscription.

9. Booking, Rescheduling & Unused Sessions

Following your booking or subscription, you will receive a questionnaire to help set up your Virtual Wardrobe.

I will then contact you to arrange your first Zoom consultation.

Appointments are arranged by mutual agreement, taking into account availability and time zone differences where applicable.

Please provide any information, photographs or styling requests needed for your session in good time so that I can prepare appropriately.

Booking Your Sessions

I'll contact you when your next styling session is due so we can arrange a mutually convenient date.

Sessions are intended to be used within your 12-month subscription period, although I'm happy to be flexible where circumstances require. Unused sessions don't automatically carry forward into the following year or qualify for a refund, subject to your statutory rights.

Rescheduling Appointments

I understand that plans sometimes change. If you need to rearrange your Zoom appointment, just let me know as soon as you can and we'll find another suitable date.

I do ask that you let me know if you're unable to attend, as missed appointments without prior notice may count as a completed session.

If I need to rearrange an appointment, I'll be in touch to agree another date.

10. Subscription Renewal & Cancellation

All subscriptions have an initial minimum commitment of 12 months, subject to your statutory cancellation rights.

After the initial 12 months, your subscription will continue automatically on your existing plan and payment arrangement, with no further minimum commitment.

You can request cancellation at any time after your initial 12-month commitment by emailing amanda@stylemagic.co.uk.

Cancellation will normally take effect at the end of your current paid subscription period, with no further renewal payments collected. Any refund or earlier termination required by applicable law will be honoured.

You may also give notice before the end of your initial 12-month commitment, with cancellation taking effect at the end of that period.

Cancelling a direct debit with your bank or unsubscribing from marketing emails does not, by itself, cancel your styling agreement or remove any outstanding payment obligations.

Cancellation requests will be confirmed by email.

Exceptional Circumstances

These terms may be waived where unexpected personal circumstances affect your ability to continue your subscription. Please contact me to discuss your situation.

Your statutory consumer rights are not affected.

11. Access to Your Virtual Wardrobe

Your Virtual Wardrobe is hosted through Hue & Stripe, a third-party styling platform.

You will normally continue to have access to your saved Lookbooks, Finds and Virtual Closet while the Style Magic Virtual Styling service and its supporting platform remain available.

However, continued access cannot be guaranteed indefinitely, as it depends on the availability and operation of third-party technology.

I will aim to provide reasonable notice of any planned discontinuation of the service or significant changes to access, wherever possible.

You are welcome to download or print your styling materials for personal reference.

12. Personal Use and Privacy

Your Virtual Wardrobe and personalised styling materials are intended for your individual use and should not be shared, reproduced or distributed commercially without permission.

Any personal photographs or information supplied for styling purposes will be used to provide your requested service, including where necessary through the styling platform and its virtual try-on technology.

13. Changes to the Service

Style Magic may occasionally update its styling processes, technology or service features.

Where changes materially affect an existing subscription, I will provide reasonable advance notice and explain any options available to you.

Nothing in these terms affects your statutory consumer rights.

For questions about your Virtual Styling service, please contact amanda@stylemagic.co.uk.